How can you track users from external campaigns?

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    Angus Yang

    Hey Howard,

    Pendo only knows about activity occurring on your client application (where you have the snippet installed) but you can possibly set up a landing page in your application with URL params that indicates where the user came from (email, SMS, social) and you'll be able to see & analyze that information in Pendo.

    One way you could possibly set this up is:

    1. Set up a landing page / URL in your app includes something that indicates where the user came from. The URL could be something like app.pendo.com/camefromsocial

    The URL needs to do two things:

    1. Take the user to a landing page in the client application
    2. Put in the info you want Pendo to know about the external sources in the url.

    ---

    Once that is set up, you can tag that page in Pendo with those URL parameters:

    Example of a contains URL: //~contains:facebooklead

    You can then track & segment all the users who have visited that page (assuming these users are logged in & not anonymous)

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