Will Going to a Different Page or Clicking on a Non-Target Element End a Walkthrough?
Hi,
I'm creating a walkthrough for our mobile app’s Settings and expect that users will change their settings while viewing the walkthrough. I have two questions around whether doing so will end the walkthrough:
- Will changing a setting by clicking on the setting’s radio buttons (instead of clicking on the step’s “Next” button or target element) accidentally end the walkthrough for the user?
- Will going into a subpage to change a setting prevent the user from seeing the walkthrough step when they come back out to the previous page (by accidentally ending the walkthrough)?
If anyone has experience with these situations and could provide guidance, I would greatly appreciate it.
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Hey Emily Mattison,
We keep track of the guide state for a bit before restarting it from step 1. One caveat is if there are other guides shown and a user goes back to the unfinished guide I think it just starts from the beginning again. So for scenarios you asked about:
1. Will changing a setting by clicking on the setting’s radio buttons (instead of clicking on the step’s “Next” button or target element) accidentally end the walkthrough for the user?
Clicking on a different element may cause the guide to go away but it would resume if they go back to that page.
2. Will going into a subpage to change a setting prevent the user from seeing the walkthrough step when they come back out to the previous page (by accidentally ending the walkthrough)?
They should be able to see it again if they visit the previous page within a certain time (not too sure about how long).
As with most things, creating and testing these in a test environment would be the best way to confirm for your specific app!
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