Some iOS users of my app are missing in Pendo

Hello, 

I have a Flutter application, available for iOS and Android.

I use Firebase for authentication. I create a Pendo visitor for each account created in the app. All Android users are correctly monitored in Pendo, but most of iOS users are not. I would say that nearly 80% of iOS users (that I can see in firebase) don't appear on Pendo.

Why is that ? Thank you for your answers.

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  • I have a similar problem, but it's not iOS related (it's web app). Some users never appear in Pendo although I know from other data that they have been active. Other times a user will show activity for some days and not others. Is it some sort of privacy setting? If they aren't showing any activity does this mean they are also not seeing my guides?

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