Guide with a lot of repeat views
I have a guide showing a lot of repeat views, but the the time on guide is showing "--". I'm using the JS to delay the start of the guide, which i believe means the guide will render, but not display until the set amount of time. Could this be why I'm getting so many repeat view with the user not actually spending time on the guide or dismissing it?
0
Comments
I have a similar anomaly, but I'm not using any JS to delay the start, its all out of the box. In may case, the Guide Activity table grouped by visitor will show numerous visitors that have 2 "views" but it clearly all happened at the same instant. The first activity shows a duration of "--" then one second later it show another "guide displayed" action and I get a count of 2 views, which should not be accurate. Not sure why this is happening but I don't think the user is seeing two pop ups.
# Views
Duration
Status
Timestamp
2
13.4s
Closed
May 18, 2023 7:13:27 AM EDT
0
--
Closed
May 18, 2023 7:13:27 AM EDT
0
--
Close Button Clicked
May 18, 2023 7:13:27 AM EDT
1
13.4s
Displayed
May 18, 2023 7:13:14 AM EDT
1
--
Displayed
May 18, 2023 7:13:13 AM EDT
Please sign in to leave a comment.