Show Guides to Anonymous Visitors - Reset Guide Segments
Hi Everyone – When working with Anonymous Visitors, sometimes customers will want to not only track their activity, but also allow them to see Pendo Guides. This requires enabling two features in Pendo.
First, you will want to ensure, that you have enabled the setting to 'Show Anonymous Visitor Data'. This can be found by going to Settings > Subscription Settings > General > Clicking the checkbox for 'Show Anonymous Visitor Data'. This will allow you to track data for unauthenticated users.
Next, you will want to enable the setting 'Show Guides to Anonymous Visitors' by going to Settings > Subscription Settings > Clicking on 'View App Details' > Clicking on the checkbox for 'Show Guides to Anonymous Visitors'.
Below this setting, you will see a disclaimer which explains that you will also need to reset the segment for each preexisting guide that you would like Anonymous Visitors to see.
In order to do this you will need to navigate to the Guides section of Pendo and identify each Guide that you would like Anonymous Visitors to see and update the segment accordingly.
You can find a quick video on the process of updating the segments here!