issue with my guides, they disappear on loading.
I'm writing to you because the support cannot answer me when I have a free version :(
I have problems with the posting of 2 guides (which are public for 2 weeks now).
1- I have set up guides that should be displayed for everyone when a specific page is loaded (GUIDE ACTIVATION: AUTOMATICALLY).
They are active for 2 weeks, and since, we observe that sometimes they don't appear at all, no matter if we reload the page or not.
This has happened to several users but the situation is unstable, because sometimes it works again...
2 / However, I saw that my everyone segment = only 13 unique user for the last 30 days (while I really have 92 unique active user... maybe the first point is because of that ?
What can we do, what can I check?
Thanks a lot for help