Tech Note: Adding a new application /multi-app - metadata best practices

UPDATE: Please refer to https://support.pendo.io/hc/en-us/articles/14049867371163-Manage-metadata-across-multiple-apps instead

With metadata, Pendo will always display the last value we received, and does not differentiate between applications. If there are multiple applications in a subscription, it's important to determine if the applications will be sending conflicting values for the same metadata field. 

In this example scenario, you have two applications in Pendo: Product A and Product B. Visitor 'Angela_H' is a user of both products. However, both Product A and Product B are sending different values for the same metadata field of 'role' for 'Angela_H'. 

Product A:
Visitor: Angela_H
role: Admin

Product B:
Visitor: Angela_H
role: User

In this example, the metadata field 'role' will always reflect the last update Pendo received. So if 'Angela_H' is regularly switching between Products A & B, you will see the 'role' field in Pendo flip back and forth between the different values. 

If it's important to have both 'role' values for Products A & B in Pendo, it would be better to have Product A and Product B send different metadata fields instead. See below. 

Product A:
Visitor: Angela_H
role_ProductA: Admin

Product B:
Visitor: Angela_H
role_ProductB: User