Pendo API Data Extraction - Poll Events
Question from customer: the Poll Events data through Aggregation API and we've noticed a field called "OldVisitorId" in the API response JSON which seems to be capturing both Rating and Poll Response data, there is already a Poll Response field in the data but there is no Rating field in the data.
Do you have any explanation for this? I couldn't find any mention of this field in your API documentation. Storing poll responses in VisitorId doesn't sound logical and we're missing the Rating field which is crucial for us.
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This is expected behavior, however, "oldVisitorData" can be disregarded and you can use the response value. It's just a placeholder field for raw data. The rating for numerical polls and the test for other polls will all be found in pollResponse.
For the second question: If this is for an NPS response, the number rating and the open text response come through as two separate poll events. So if you're not seeing the Rating field - it should be in the pollResponse field.
Our API documentation has an example call here.
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