The current visitor is not associated with an account. Is this expected?

What exactly is meant by this? How can I resolve?

Seems I'm sending correctly, as I'm getting the following from the validate:

pendo.validateInstall();
pendo.js:21 Pendo Install Validation
pendo.js:21 The current visitor is not associated with an account. Is this expected?
t @ pendo.js:21
validateInstall @ pendo.js:21
(anonymous) @ VM1620:1
pendo.js:21 visitor metadata (does this look right?):
pendo.js:21 id: 188390
pendo.js:21 PE-FirstName: Quinn
pendo.js:21 PE-LastName: McFinn
pendo.js:21 PE-CreateDate: 2022-09-13
pendo.js:21 language: en_US
pendo.js:21 account metadata (does this look right?):
pendo.js:21 ID: 9392929
pendo.js:21 PE-LegacyID: 9392929
pendo.js:21 PE-City: Memphis
pendo.js:21 PE-State: Tennessee
pendo.js:21 PE-Zip: 38103

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Comments

2 comments
  • Now it's not showing the message. 

    Does it only show the first time for a new visitor? 

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  • Hi, how are you mapping your id data for anonymous users

     

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