Susannah Holland, User Awareness Mgr, Wolters Kluwer LRUS

Hi.  I've been working with Pendo for about 18 months.  I "inherited' the application and had to learn very quickly, and sometimes, not correctly.  But I've muddled through and become our company's unofficial admin.  I create all the in-app guides for 10+ platforms and I know more than anyone else here about tagging features and pages.  Reports are still a bit confusing.  I attended Pendomonium this year and learned a lot about how other companies use Pendo and was surprised to discover that when it comes to hands-on use, I knew more than most.  I'm happy to share my knowledge (such as it is) with anyone and could definitely use help, myself.




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