AI and data privacy
Learn how Pendo AI keeps your data safe.
Your data is isolated, ensuring security and compliance across industries.
Opt-in settings give you full control over how AI is used in your environment.
AI is trained on your data alone, never on anyone else’s, delivering targeted value without exposure.
Does Pendo use our data to train AI models?
No, Pendo doesn't train third-party LLMs with your data. Each customer has an isolated model instance, ensuring complete data separation and security.
Can I opt out of using Pendo AI?
Yes, you can opt-in and opt-out of specific AI-powered features through your subscription settings.
What AI technologies does Pendo use?
Pendo integrates with Google Generative AI, Microsoft Azure OpenAI, OpenAI, and its own proprietary models. Access and feature availability may vary based on geography or compliance agreements (for example, BAA for healthcare).
How long is data retained?
Pendo’s AI technology providers have zero day retention (ZDR). This includes Google Generative AI, OpenAI, and Microsoft Azure OpenAI.
Where can I learn more?
See Artificial Intelligence (AI) at Pendo or visit our Trust Center.
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