Erica Akroyd
Activity overview
Latest activity by Erica Akroyd-
Erica Akroyd commented, We do something similar with "feature intervention" but they're in-app guides (not emails). I do like the idea of being more prescriptive is someone isn't logging in like, "You told us you wanted t...
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Erica Akroyd created a post, No login program - how do we increase reactivation rates?
Product usage doesn’t tell the whole story, but NO usage says a lot. No logins = no value.We’ve been experimenting with ways to reactivate customers who have had no logins in over 30 days. A simple...
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Erica Akroyd created a post, Session: Product-led customer success at scale
We hope you enjoyed our PNDM session! We'd love to get a discussion going with your feedback, questions, or inspiration. The Customer Success community is strong - so let's keep the momentum going!
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Erica Akroyd commented, Hi, Eduardo - where is the data coming being pushed from?
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Erica Akroyd commented, Official commentThanks for your feedback, David. I've sent this over to our UX team. To ensure the right eyes get on requests like this, I encourage you to submit product requests to our Feedback portal. It's a gr...
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Erica Akroyd commented, We have a feature called "Sticky Footer" that I believe you're looking for. Check it out here!
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Erica Akroyd created an article, Building a Pendo Center of Excellence
What is a Pendo Center of Excellence? A Pendo Center of Excellence (COE) is a cross-functional team of key stakeholders who develop a cohesive strategy and playbook for leveraging Pendo analytics a...
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Erica Akroyd commented, Hi, Gavin - It likely means your site does not allow content (Vimeo, in this instance) to be loaded on your website from other websites (or has not explicitly allowed Vimeo). This probably falls un...
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Erica Akroyd commented, Hi, Kiara - It could be a number of reasons. One, maybe the segment list you're uploading has visitors in it that Pendo has actually never seen (ie, they haven't logged into your produc...
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Erica Akroyd commented, Hi, Minir - If you're interested in seeing all data associated with this one feature set, I may suggest merging several feature rules into one "super" feature rule. It may look something like this...