Charles Helms

1. Community
2. PES
3. Product Engagement Score (PES) - Retrieval via the API

Hello Everyone!   I'm sure you've been seeing some guides announcing this release in Pendo, but wanted to share the link to API documentation regarding the PES API here as well: PES API Documentati...

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• Created May 27, 2022 13:23
• 3 votes

1. Community
2. New to Pendo
3. Countdown Clock

Hey Sara,  One thing you could consider is embedding a count-down clock within a guide via a custom code block.  I've given a snippet from this knowledge base article below.  Depending on how often...

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• Created July 14, 2022 17:06
• 2 votes

1. Community
2. Analytics
3. Transfer dsahboard ownership

Hi Sanket,  We've recently release some new sharing functionality within Dashboards. When you go to share now, you will have the option to share a link with other users within your subscription and...

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• Created June 30, 2022 14:41
• 1 vote

1. Community
2. Analytics
3. Calculating stickiness for specific pages

Hi Rohit,  Measuring the stickiness of a particular page is not currently possible with the math used to set up this metric: A Visitor or Account with any event recorded by Pendo during a day, week...

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• Created June 30, 2022 14:23
• 1 vote

1. Community
2. Feedback & NPS
3. How to survey users repeatedly like you can in the NPS survey but without asking NPS?

Hi Becky,  We've just released the ability to repeat guide display as an option within guide activation settings! You'll now see the ability to Repeat a guide every "x" numbe of days as well as set...

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• Created June 29, 2022 15:05
• 1 vote

1. Community
2. Guides
3. Proceed to next step on new page

Hey Abby,  Some more information on multi page walkthroughs here in the Pendo Academy. Some key things to ensure would be: user clicks 'got it' before they upload the attachment (so guide advances...

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• Created June 27, 2022 20:00
• 1 vote

1. Community
2. New to Pendo
3. Case Sensitivity

Hi Dave,  Correct - feature tags ARE case sensitive, this would need to be retagged in order to continue capturing data for that element. 

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• Created February 02, 2023 14:23
• 0 votes

1. Community
2. New to Pendo
3. How to capture data for Production and QA environment separately?

This can depend a bit on your URL structure and how your visitors are identified.  If you have wildcarded out your domain, then all page data (if your production domains and QA domains are differen...

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• Created February 02, 2023 14:19
• 0 votes

1. Community
2. New to Pendo
3. Not Ideal Naming Convention

HI Jonathan,  As you continue to work on you naming convention some best practices here - https://support.pendo.io/hc/en-us/articles/360031863592-Naming-Best-Practices.    In regard to determining ...

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• Created February 02, 2023 14:15
• 0 votes

1. Community
2. New to Pendo
3. Resource Center Not in Staging

Hey Kerry,  One other thing to confirm here, do any of your modules contain content at this point?  Without any content the Resource Center will not show at all.  If this is not the case, then it m...

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• Created September 22, 2022 18:49
• 0 votes