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Eric Miller

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  • Ignore case in Segment rules?

    The article on Segments indicates that text fields are case-sensitive. Is there anyway to override this behavior when creating a rule? We have some text-based data that sometimes is capitalized, so...

  • Open Resource Center announcement hyperlink in same tab/window

    When creating a Resource Center announcement, markup language is provided that allows you to hyperlink text to any URL. The default behavior seems to open in a new tab. Is there anyway to force tha...

  • Carousel example for desktop

    In the Github repository for guide customizations there is custom code for a carousel. Does anyone have an example they can share images of to show what this looks like on desktop?  

  • Tracking users of multiple apps

    In a multi-app Pendo subscription, what are some ways to get a list of users who have used two or more of the apps in our subscription?

  • Guide variables - insert user's name

    I am looking for an example of how to insert the user's first name (from metadata) into a guide's text. It is mentioned in this article but I don't see an example.

  • Setting guide display frequency

    In the Pendo Adopt product there is an out of the box “guide frequency” setting in the scheduling settings. Is there a way to get equivalent functionality currently in regular Pendo?Specific use ca...

  • Zapier to Slack integration

    I am using the recipe for sending NPS to Slack via Zapier. (I am aware of the available built-in integration option but am using this method to control which responses we send to Slack). I got a te...

  • Who can edit themes?

    According to the support article on Themes, users who can manage themes are, "Pendo Admin or User with Create layouts and guides from scratch to manage Themes" I am finding that only an Admin can m...

  • Guide throttling--How long is a "day"?

    If I set guide throttling to "1 day" does that mean the user can see a new guide as soon as the calendar date advances or would it actually require 24 hours to pass before they can see a new guide?

  • Eric Miller, Product Operations Manager

    👋🏽 I'm Eric and I have been using Pendo for about three years. My company and Pendo have grown up together, starting with one single app 5 years ago and now with 6 subscriptions including one multi...