Hannah Chaplin

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Last activity April 01, 2022 12:58
Member since April 02, 2020 12:32

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Hannah Chaplin created an article, April 01, 2022 12:58
Overview of Pendo Feedback
1. Feedback
2. Take a tour of Pendo Feedback
Understanding feedback is critical for every business. Pendo Feedback empowers you to bring the voice of the customer into existing projects, ensures you're focusing your development efforts in the...
- Edited March 23, 2023 14:22
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Hannah Chaplin commented, November 11, 2021 11:31
Hi Bridget! To confirm, YouTube video support has been released for iOS and Android in SDK 2.12.
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Hannah Chaplin commented, September 15, 2021 08:57
Hi Alexandra, I'm not sure how you would do this privately but at Pendo, we have a public Slack channel for all NPS responses. On the response posted into Slack, we show the customer success manage...
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- Edited September 15, 2021 08:58
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Hannah Chaplin commented, August 26, 2021 16:36
Hi again Scott, I've consulted with the experts ! Here's more detail for you:It is possible to ensure a user only sees the NPS survey on ONE of the platforms they are using to access your products....
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Hannah Chaplin commented, August 25, 2021 16:55
It does make sense...thank you! Let me double check with the team and get back to you.
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Hannah Chaplin commented, August 25, 2021 16:53
Ah apologies Mel - I should have asked if you were on Pendo Free or not! If you're in your Pendo Free account, you can click "VOC" in the main menu on the left hand side to contact sales for a demo...
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Hannah Chaplin commented, August 25, 2021 14:15
Hi Mel, Pendo Feedback would be brilliant for your use case, especially if you're already trying Pendo out. Do you have someone here you can contact to request that it's made part of your trial? ...
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Hannah Chaplin commented, August 25, 2021 14:05
Official comment
Hey Scott !It sure is! Check out this short blog post which covers NPS best practices across mobile + web. Here's a nice extract that answers your question: "In Pendo, you can segment your NPS surv...
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- Edited August 25, 2021 14:05
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Hannah Chaplin commented, August 17, 2021 15:04
Hey there! We do support Flutter using our Track Events solution and you can learn more about that here.The help doc covers the functionality and key use cases for both analytics and guides in a Fl...
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Hannah Chaplin commented, August 10, 2021 09:40
Thanks Mor! Important notes: Right now, you must have the Pendo web snippet installed to then add 1 iOS and 1 Android app. When Free for Mobile goes GA sometime in October, you will be able to choo...
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