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WeiLi Gao

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Activity overview

Latest activity by WeiLi Gao
  • WeiLi Gao commented,
    1. Community
    2. Best Practices
    3. How can I reduce churn?

    "Days active", "Time on site" and "Usage trending" are the 3 data points that first come to mind when assessing potential churn. Pull them into a report (either on the visitor or account level) and...

  • WeiLi Gao commented,
    1. Community
    2. PES
    3. How do I measure the health of my users?

    Totally agree with you Liz, that customer health can be measured in a variety of ways depending on the company. And great call out about Core Events as one method! I think the new Product Engagemen...