alan.stephens
Activity overview
Latest activity by alan.stephens-
alan.stephens commented, Hi! Are all of your tour step Sitewide? Can you limit them to only the relevant page? That should mean if a user takes a different path the guide would no longer show up. It does mean the guide i...
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alan.stephens commented, Hi Brian, if you want those guides to be available sitewide from the RC, then you'd either have to clone the guides you have and make a sitewide version that is only for the RC, or change the exist...
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alan.stephens commented, Hi Andrew, there is the guide alerts functionality but you have to monitor it for potential issues, and quite often I find it reports issues that are not actually issues. There is no proactive aler...
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alan.stephens commented, Following with interest!
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alan.stephens commented, Hi Jenny - Yes, sort of. A guide is associated with a page tag (unless it's Sitewide), which can have one or more URL definitions. So if you audit and update your guides to just use one of your two...
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alan.stephens commented, Hi Jenny Assuming the 2 page tags are identical, you could audit the guides that use either and update them so that all consistent;y just just one. Then you can remove the additional page tag as i...
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alan.stephens commented, Hi Marlee By any chance do you have a back button in a multi-step poll guide? - we saw similar to this, and saw that some users might give a score at step 1 (which we submit as a poll result), get ...
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alan.stephens commented, Hi Emily, you have to duplicate them to the best of my knowledge even though content and targeting may be identical. That's what we do.
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alan.stephens commented, The challenge Sam may have here is that if he recently integrated with Pendo, then every user will be new to Pendo, so first visit may not be able to distinguish between real new users and others. ...
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alan.stephens commented, Hi Sahil There are a few options for sure...without any development these 3 may be possible for you. 1) Configure the guide with repeat display e.g. show it weekly until it's dismissed 3 times 2) M...