Angus Yang
Posts
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Tracking MAUs
Hey all, if you need to see how many monthly active users you get on a rolling basis or see how it's trending, you can go to People > Visitors and do the following: Set the filter to 'Everyone' Se...
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Alternative way to calculate NPS Response Rate
Hey everyone, as with any surveys we launch, we want to ensure that we get feedback from as many people as possible. That's why we look closely at NPS response rates and are alarmed when we see low...
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Customizing the onboarding module step
Hey everyone, here's a quick tip for your onboarding resource center module. By default, the text below your onboarding guides will tell users where they are with their onboarding guides. Step X of...
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Making resource center announcements disappear after viewing
I heard about an interesting use case where a company wanted to only display announcements once and after it was viewed, make the announcement disappear. I wanted to share in case anyone else was w...
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What features should I tag?
A question that we come across a lot whether it's a new customer on Pendo or someone who is looking to audit/refresh their existing tags is, "what features should I tag?" Here are some best practic...
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Visitor Report and Account Report Examples
Hey everyone, one thing I hear frequently is people want to see how certain accounts and visitors have: Interacted with specific features/pages How active they are or are not If they've responded...
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Adding a background image to my guide
If you were ever curious about how to add an image to your guides (for some extra flare) here's a quick 1-minute video on we add background images to some of our internal guides. Below is the co...
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Workarounds to Setting up a Recurring Guide
Hey everyone, I've been seeing this request come up more frequently so I thought I'd share some workarounds I've found. First off, if you find yourself really wanting a way to natively set up recur...
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Creating a multi-choice poll with a conditional "tell me more" text box
Hey all, Here's a quick guide on how to create a poll where you can ask users for more information when they select a certain option. We are going to do this with a custom code block in our guide,...
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How to use the Resource Center to link out to an external website
One way you can utilize your resource center is by creating modules that link out to important sites that your customers may find useful. For example, I may want to have a module called "...