Angus Yang
Posts
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Workarounds to Setting up a Recurring Guide
Hey everyone, I've been seeing this request come up more frequently so I thought I'd share some workarounds I've found. First off, if you find yourself really wanting a way to natively set up recur...
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Creating a multi-choice poll with a conditional "tell me more" text box
Hey all, Here's a quick guide on how to create a poll where you can ask users for more information when they select a certain option. We are going to do this with a custom code block in our guide,...
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How to use the Resource Center to link out to an external website
One way you can utilize your resource center is by creating modules that link out to important sites that your customers may find useful. For example, I may want to have a module called "...
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Best Practices on CSS tagging?
I am looking for documentation for developers that provides guidance on best practices in CSS coding that will be supportive of feature tagging.
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How often do you review feedback internally?
I’d love to hear more about your processes for reviewing feedback. I am building out my company’s voice of the user program via Pendo Feedback and this is all very new to me so I’d love as much ins...
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Can I capture Screen Resolution?
I’m interested in understanding what screen resolution my users are using when they experience my application. Does Pendo track this?
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How to confirm Pendo is installed in iframe?
I believe I have properly installed Pendo in the <iframe>s in my application, how do I validate this?
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What product data do you utilize for customer calls?
Do your CSMs use product data on customer calls? It’d be great to get some ideas on how other companies utilize this information to help their customers understand the usage on the platform.
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How can I reduce churn?
We’re trying to find out ways to identify indicators of churn, are there any reports or things we should be looking at?
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What types of segments are you using for customer success?
We want to enable our customer success team to track product engagement for their own accounts and wanted to see what segments other customer success teams are using.