Ash Cochran

1. Community
2. Guides
3. Guide only shows after page refresh

Hey Bella O'Brien- just checking to see if this issue was still happening? 

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• Created August 09, 2023 19:57
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1. Community
2. Guides
3. Guide only shows after page refresh

Hey Bella O'Brien the page load is the event that triggers them into that Segment aka the page loads THEN they are in the segment hence seeing the guide on the refresh. The work around is for you t...

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• Created July 21, 2023 17:45
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1. Community
2. Guides
3. Guide draft preview does not get loaded

Hi Maddy Johnson and Jan Mysak! Could you both open the console and screenshot the errors you see? You can email them to me as ash.cochran@pendo.io Thanks!

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• Created April 06, 2023 19:40
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1. Community
2. Guides
3. Guide only shows after page refresh

Hi Torie Mantzouranis- all guides a visitor is eligible for will load right away, but if they become eligible for new guides during a session (ex: a survey is targeted to users who clicked X featur...

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• Created April 05, 2023 18:04
• 0 votes

1. Community
2. Analytics
3. Why are some visitors/accounts not saving their activity?

Hi Clara Planas! A couple things to try here: 1) can you go to Settings then Data Mappings to check what metadata is being passed from your platform to Pendo? 2) Next, try running pendo.validateIns...

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• Created April 05, 2023 16:51
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1. Community
2. Guides
3. Guide draft preview does not get loaded

Hi Jan Mysak and Maddy Johnson! Could you check to make sure you only have the Pendo guide builder open on 1 tab? Sometimes having it open on multiple tabs will through an error here. 

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• Created April 05, 2023 16:42
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