Howard Lio

1. Community
2. PES

Hi everyone, this is the PES Product team and we're excited to have you join our AMA thread here in the Community. Comments are closed right now but will open on January 31st, Monday at 11 am EST. ...

• Created January 05, 2022 19:02
• 106 followers
• 16 comments
• 8 votes

1. Community
2. PES

Hey team, I am looking to understand what is a good and bad score for the stickiness, growth and adoption? I read the benchmarking article, however I am finding it difficult to understand.

• Edited December 30, 2021 19:44
• 4 followers
• 1 comment
• 3 votes

1. Community
2. PES

We have found the number of days a user accesses the site and the amount of time a user spends on your site to provide the most realistic vision of a user's health. You'll see an average breakdown ...

• Edited December 30, 2021 19:44
• 6 followers
• 3 comments
• 1 vote

1. Community
2. Analytics

I'm curious about tracking external sources (email campaigns, SMS, push notifications) to understand how people are coming to my app and evaluate effectiveness of my campaigns.    What are some ot...

• Created December 07, 2021 22:48
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Guides

Thanks Doug McDaniel and Liz Feller for calling this one out as a frequently asked question: "I would recommend creating a Visitor Report where each column is a question from your poll. This visito...

• Created December 06, 2021 18:13
• 9 followers
• 6 comments
• 5 votes

1. Community
2. Feedback & NPS

Great question shared by @Hannah Hogan. Comment on the thread if you have any similar questions! If a user is prompted with the NPS Survey, but closes the browser what happens? Does it come back u...

• Created November 11, 2021 22:10
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Best Practices

We need to edit a public guide. Are there best practices for how to do this? Should the guide be moved back to stage, make and test the updates and then republish?    ...

• Edited November 10, 2021 21:39
• 3 followers
• 2 comments
• 0 votes

1. Community
2. Feedback & NPS

We are setting up a NPS survey to run across our responsive site for desktop and mobile, but the survey doesn't look great on mobile: Does anyone have any suggestions?

• Edited November 08, 2021 22:36
• 6 followers
• 10 comments
• 1 vote

1. Community
2. Installation & Settings

We created a custom metadata field previously called Account Name that we were manually populating through the API as our dev team was not sending this information to the snippet directly.  We have...

• Edited November 01, 2021 21:43
• 1 follower
• 1 comment
• 0 votes

1. Community
2. Guides

I'm not seeing the option to publish a guide as public. What's the issue?

• Created October 26, 2021 18:36
• 0 followers
• 1 comment
• 0 votes