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Howard Lio

Community Manager @ Pendo: Welcome to the Discussions Community - let us know what we can do to improve your experience!

  • Total activity 788
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  • Completed

    PES Improvements AMA Thread - Comments will open on 1/31!

    1. Community
    2. PES

    Hi everyone, this is the PES Product team and we're excited to have you join our AMA thread here in the Community. Comments are closed right now but will open on January 31st, Monday at 11 am EST. ...

    • Created
    • 106 followers
    • 16 comments
    • 8 votes

  • Export all results from a poll

    1. Community
    2. Guides

    Thanks Doug McDaniel and Liz Feller for calling this one out as a frequently asked question: "I would recommend creating a Visitor Report where each column is a question from your poll. This visito...

    • Created
    • 11 followers
    • 6 comments
    • 7 votes

  • No Permalink to trigger the Resource Center opening

    1. Community
    2. Guides

    But here's a workaround that you can try, courtesy of our professional services team, Mike Fotinatos: "So, Pendo doesn't give you a permalink, but if you're up for rolling up your sleeves a bit, we...

    • Created
    • 4 followers
    • 5 comments
    • 7 votes

  • Can Pendo support dark or light mode of an application

    1. Community
    2. Installation & Settings

    Is there a way for Pendo to support Dark or Light mode of an application? Essentially we would want to deploy two different versions of the same guide (slightly different designs) based on w...

    • Created
    • 5 followers
    • 3 comments
    • 6 votes

  • Delay a guide from appearing

    1. Community
    2. Guides

    If I want to delay a guide appearing for a user after a certain amount of time, how would I go about doing that? i.e. a user visits a certain page and after 5 seconds on that page the guide ...

    • Created
    • 13 followers
    • 13 comments
    • 6 votes

  • What's a good or bad score for PES?

    1. Community
    2. PES

    Hey team, I am looking to understand what is a good and bad score for the stickiness, growth and adoption? I read the benchmarking article, however I am finding it difficult to understand.

    • Edited
    • 4 followers
    • 1 comment
    • 4 votes

  • Why is the “Number of Page Views / Clicks” segment rule incompatible with guides?

    1. Community
    2. Guides

    This segmentation rule is an aggregation that causes Pendo to do a calculation which prevents the guide from loading asynchronously with the page. So for a better user experience we don’t allow you...

    • Created
    • 9 followers
    • 4 comments
    • 4 votes

  • NPS Visitor Reports

    1. Community
    2. Analytics

    Great question and conversations from Jason Lott: "Is there a way to have a saved report that outputs NPS responses? I’m trying to solve a use case where staff don’t want to comb through a Slack ch...

    • Created
    • 4 followers
    • 3 comments
    • 3 votes

  • Add confetti in your Pendo guide 🎊

    1. Community
    2. Guides

    We've had a few folks ask for it so I want to repost for others to add confetti 🎊 in their guides if appropriate: Check out this doc with the necessary HTML, CCS, and JS https://docs.google.com/do...

    • Created
    • 6 followers
    • 5 comments
    • 3 votes

  • Can I track clicks on a video embedded in a guide?

    1. Community
    2. Analytics

     I’m interested in tracking the clicks on the play button of a video embed I included in a guide.

    • Created
    • 3 followers
    • 1 comment
    • 3 votes