Howard Lio
Community Manager @ Pendo: Welcome to the Discussions Community - let us know what we can do to improve your experience!
Posts
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Why is the “Number of Page Views / Clicks” segment rule incompatible with guides?
This segmentation rule is an aggregation that causes Pendo to do a calculation which prevents the guide from loading asynchronously with the page. So for a better user experience we don’t allow you...
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Can I disable the Resource Center on one page?
You can use segmentation to segment modules to specific pages. If there’s only one page that you don’t want the Resource Center to display on, you can create a page with multiple rules. This page ...
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How do I make a guide display on multiple pages?
In order to display a guide in multiple pages, first, go to Pages > Manage pages in-app > Enter the one of the page URLs you wish for the guide to be shown on > Click Save > Go to that page on Pend...
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Exclude Guides from running during automated testing
For excluding automation from guides, Pendo suggests either of the following: Excluding Guides for Visitors and Accounts -- If it's possible to have all of your automation "users" be identified wi...
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Why are excluded users still seeing guides?
The Exclude/Include list only affects the data shown in the Pendo application and does not affect guide eligibility. To exclude users from seeing guides, you will want to make sure they are not eli...
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Can I target a tooltip to my Resource Center?
Yes you can, check out this quick video on targeting a tooltip to your resource center!
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How do I enable debugging on Android?
Please add the following to the manifest file to enable the Pendo debugger: <meta-data android:name=”insert_debug_logging” android:value=”true” /> <meta-data android:name=”pnd_debug_logging” androi...
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How do I enable debugging on iOS?
Please add the following entry to info.plist to enable the Pendo debugger: Name: IIOLogSeverity Type: NUMBER Value: 0 Please note that the Pendo debugger should be removed before this app goes to...
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How do I delete duplicate NPS responses for Visitors?
1) Go to Pendo > NPS and click into the NPS survey with the duplicate responses. 2) Click on the NPS Responses Tab and scroll down to the bottom 3) In the 'Responses' table, you'll see a new button...
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What events are included in the ‘Number of Events’ field?
What events are included in the ‘Number of Events’ field?