Greg Nutt

1. Community
2. Analytics
3. Can you track different URL clicks in a single event?

Hello Brittany Perna - I think I would attempt this using Feature Click Event Properties.  This will allow you to tag, say any link that takes you to www.knowledgebase.com (e.g. [href^="https://www...

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• Created January 30, 2023 21:15
• 1 vote

1. Community
2. Guides
3. customized guides for customized features

This is one of the handy tricks with targeting your initial guide step (Step 1) to an element on the page.  The guide step can be located on the page anywhere you need (i.e. not just 'relative to e...

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• Created October 27, 2022 14:19
• 1 vote

1. Community
2. Guides
3. Scheduling guides: Staged or Draft status?

If the guide is set to 'Public', then the Expiration Date will be the scheduled date that will take effect.  The "Start Date" would be irrelevant at that point because the guide has already been ma...

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• Created October 11, 2022 20:26
• 2 votes

1. Community
2. Guides
3. How can I launch the Classic Pendo Designer?

Hey Oliver Hill - This is something that our Technical Support team can help you with.  If you create a Support Ticket, one of our folks will reach out to assist you.

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• Created October 10, 2022 14:22
• 1 vote

1. Community
2. Guides
3. Scheduling guides: Staged or Draft status?

'Scheduled' is a special state that can be set once the Start Time has been configured.  So the short answer is it is neither 'Staged' nor 'Draft'.  You can, however, move a guide into the 'Schedul...

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• Created July 29, 2022 20:45
• 2 votes

1. Community
2. Analytics
3. Either/or rule capabilities in Feature Tagging?

Hey Lauren Yoon - In this scenario, you should just be able to add the new rule as a second rule to the Feature Tag.  All events that match either Rule 1 or Rule 2 will be captured by the Feature T...

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• Created July 20, 2022 16:03
• 1 vote

1. Community
2. New to Pendo
3. Multiple Guides

Hello and welcome Andrew Curtis!  So you can configure and publish many guides at once, for a variety of segments.  Pendo, however, will only display one guide at a time for a given Visitor.  So, i...

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• Created June 08, 2022 12:55
• 1 vote

1. Community
2. Guides
3. Resource Center Search Feature

There may be an option here with custom code, but I don't think it is something you can add standard.  The approach I have seen taken in the past is to adjust the Title or SubTitle for the Guides L...

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• Created May 18, 2022 15:00
• 1 vote

1. Community
2. Guides
3. Guide target element matches multiple

Hey sand fdo - I would point you toward our help article on better understanding URL patterns for Page tagging, but I believe the complication above has to do with the URL Fragment nomenclature (#)...

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• Created May 16, 2022 15:25
• 1 vote

1. Community
2. Guides
3. Enable guide for specific account

Hello - Account IDs should not be an issue for Guide Segmentation.  Can you verify that the Segment is set to be visible to 'Everyone'?  Segments set to be visible to 'Only Me' will be ineligible f...

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• Created May 11, 2022 18:13
• 1 vote