Unable to update Account Id using Identify() on user login
Hi Team,
I have started integrating Pendo to our app, and we want to track the anonymous user activity and logged in user activity as well.
We are using Pendo in a react SPA app, so i have added the Code Snippet on Index.html file, with the data to initialize as follows,
window.pendo.initialize({visitor: {id:'',application:"app-name",},account: {id:'anonymous',application:"app-name",},});
And then on user sign in flow, added a function to call Identify() function as follows,
window.pendo.identify({visitor: {id:tokenAttributes["sub"], // this gives user idapplication:"app-name",},account: {id:tokenAttributes["organizationId"], // this gives org idapplication:"app-name",},});
After login, i could see visitor id is getting updated, but account id is not updating.
Tried to pass accountId as '', during initialize, but no difference.
I tried to debug to see if i can understand anything,
Have added a debug on this line,
Fn(e.visitor.id) && G.identify(e.visitor.id, e.account.id),
When i debug, i could see account id updated with orgId, but after all the code ran, it is getting back to 'anonymous'
Can someone help what is missing in this case ??
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コメント
Hi, I am also facing same issue. There is no documentation regarding these methods, like what input we need to pass programatically
I can't speak to what might be wrong with your code but here's the link to the documentation. Hope this helps!
Identity | Pendo Agent API
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