Guides reappearing each time the page loads

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  Liz Feller

  2025年03月28日 12:55

  

  

  

  Maybe this means it should live in a different part of your system, or be a banner-style (embedded) instead of a pop-up, or should be targeted or activated differently? What options do you give them today for dismissing it?

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  Spencer Hutton

  2025年03月28日 13:00

  Hi Liz and yeah, we were thinking of changing this particular guide to be some kind of bottom or top docked banner style guide or an embedded guide.  We're just getting going with Pendo.  The question I ultimately was curious about was is it default Pendo behavior to have a guide resume where it left off if the user closes the browser page and later reopens it.  Or does/should the guide dismiss itself if the browser page/tab is closed while the guide is being viewed.  I did bring this up with our Pendo rep following this post and he said that yes, it does do that and we could work around it with custom code, but I like the idea of a less obtrusive banner or embedded style guide to say, "hey, there's something important for you to check out."  Thanks for the reply!

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  Spencer Hutton

  2025年03月28日 14:40

  I was able to work around this by adding a code block to the guide step that the user might leave open.  So when they leave the page, the guide dismisses itself.

  window.addEventListener("beforeunload", function() {
      console.log("User is leaving the page. Dismissing guide...");
      pendo.onGuideDismissed();
  });

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  Stanley Pankin

  2025年04月02日 08:05

  Hi Spencer, 

  I brought up a similar issue about nine months ago, and this was the response I received at the time:

  By design, Pendo displays Guides across an application, regardless of the Tab or Window, to ensure a consistent state experience for Pendo content across all contexts. Pendo Guides have been built this way from the ground up, as our customers expect Pendo Guides to be presented to customers regardless of their location or context for multiple use cases. To limit the context of Guides, we provide the "element location" and "page location" options, which can ensure that Guides do not display where they are unwanted.

  With that being said: Once the guide is launched, it remains active on the page where the rules match until it is either completed or dismissed.

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  Spencer Hutton

  2025年04月02日 13:40

  Hi Stanley, yes I learned this is the default behavior.  We have a bit of a unique guide in that it appears conditionally on the page and we want it to dismiss so it can be called on if needed again.  Its a warning "you can't do this and here's why" type of guide.  If not dismissed by the user, we want it to dismiss anyway if they leave or reload the page.  So not being a typical instructional guide, I opted to use the custom code I commented above with to make the guide behave as we wanted.  

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