How do I track when a user "tabs" into a tagged field?
We have an internal product in which the user, often, uses the keyboard to navigate from field to field/button/etc.
2 part question:
1) Is there a way to count this "tab" as a click?
2) Is there a way to count the click IF AND ONLY IF the user down/up arrows within the field to select a specific item? (Benefit here being that we don't count "tabs" as clicks if they were just passing over it).
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Pendo natively only tracks “clicks” from when a user clicks with the mouse. We don’t track tabs or key entries into a field.
You will need to setup a listener and send Pendo a trackEvent to capture that data.
Does this mean if a user triggers an event using the keyboard (enter or space key for accessibility), they are not being counted in our total event counts?
I have the same question as above. Some actions happen from the keyboard and I need a step to appear based on that action. How can we achieve that without a listener?
Are there any examples of how to create a custom track event that can capture keyboard interactions as users navigate our product?
How does one send a trackEvent? I was on their article page but I'm lost at what I need to do to implement this. Would it simply be adding the code in between a <script> tag if it was client side?
Can pendo now track tabbing/ typing into a field or still not?
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