Prevent Pendo Guide from Reappearing on Same URL with Permalink Parameters
Situation:
In our application, users complete native account setup steps before a Pendo onboarding Guide should appear. Due to our app's URL structure, we cannot use auto-start for the Guide.
Approach:
We use permalinks to trigger the first step of a Guide (not set to auto-start). Throttling is applied.
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Guide location: Page type "App"
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URL include rule:
//*/app -
Permalink format:
https://www.ourdomain.com/app?pendo=aaaa&step=bbbb
Result:
The Guide starts as expected once the native setup process completes.
Problem:
If the user remains on the same base URL (e.g., only query parameters change), the Guide reappears on every visit. It only stops reappearing if the user navigates away (e.g., to /other) and then returns.
Support Needed:
Is there a Pendo configuration that prevents the Guide from reappearing on the same URL with existing permalink parameters? Or do we need to manually remove ?pendo and ?step from the URL after Guide start?
コメント
Did you consider using the target activation method instead of needing permalink info? If you tied it to that last click to completing native app account setup, I wonder if that achieves what you're after.
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