Guide Suppression Segment?
I'm trying to create a segment based on holistic guide engagement in order to supress contacts who aren't engaging with guides for a period. Is there an easy way to create a suppression segment based on guide engagement?
I can see how to do it for one guide, but I'd love to be able to create a segment of contacts who have not viewed any guide in the last 30 days or similar so that I can pause them from other non-critical guides.
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Hi Jesse
I'm thinking it's less about excluding users who have not viewed any guide, but those who have received guides but frequently dismiss them at Step 1 when there was a CTA or a 2nd step they could have proceeded to.
It's an interesting idea but I can't think of any simple way to do that. You'd have to tag the "X" button in any relevant guides and build a segment of suppressed users who have clicked "X" in Guide A , and Guide B, and Guide C (and so on). But of course, that user might not have been eligible to receive every one of those guides to begin with. Not a great solution really.
It would be awesome if Pendo could recognise such users (a habitual dismiss segment) "out of the box". I might submit an idea for that!
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