Can you track time between clicks on 2 different features by user?

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  Howard Lio

  2021年07月26日 16:01

  Hey Shannon Lin,

  I would recommend using the funnel view https://app.pendo.io/funnel! You can create a funnel view between features and pages and it does include visitor-level results.

  Check out our KB article here as well on Funnels: https://support.pendo.io/hc/en-us/articles/360031863292-Funnels

   

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  Shannon Lin

  2021年07月26日 16:30

  Great thank you! And another QQ: I see cross-app funnels are possible but is it possible to track funnels between different views of the same page by different users? For example, let's say general customers get page A and admin hosts get page B, is it possible to track funnels involving both A and B? How would the setup process look like?

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  Howard Lio

  2021年07月26日 16:57

  Hi Shannon, I think the easiest thing to do would be to compare funnels when segmented to users who see page A vs users who see page B. 

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  Shannon Lin

  2021年08月06日 19:44

  Thank you! And how do I find a particular visitor's ID? I want to create a segment containing only a couple users based on their ID but I only see their email through Pendo's Visitor dashboard.

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  Howard Lio

  2021年08月06日 20:21

  Hi Shannon,

  Visitor ID is a field set up from your end so if you have the visitor id as an email, you can create a segment with the Visitor ID set to the specific list of users and their email addresses.

   

  You can find the visitor ID under a visitor overview page under Agent ID - 

  

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