Are NPS intervals considered across apps?
We have a multi-app subscription with unique NPS guides running in each app. If we set the surveys to 90 day intervals, will the viewing of an NPS from one app impact the ability to see the NPS in the other apps? For example, all NPS are set to 90 days. I see the NPS survey for app A today. Will I be able to see an NPS survey for app B tomorrow if I meet any segment-specific eligibility requirements or will I have to wait 90 days from when I saw the Survey for app A?
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Hi Eric Miller,
Every NPS survey (regardless of app) acts independent of any other survey.
If a user were to reply to the NPS survey (from App 1) on Monday, they may still get that second NPS survey (from App 2) on Tuesday.
If it's not clear in this documentation, I will go ahead and submit a documentation change to add this clarification:
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