Your December Pendo Product Update: Resource Center, Zendesk, Accessibility

Welcome to this month's edition of Pendo product updates! This is where you can stay up-to-date on what’s new in Pendo and what these releases mean for you. It’s broken down by product area, so you can quickly find what’s most interesting to you. 

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  • If you have any questions or feedback drop them as a comment on the post. 

Thanks for reading! 



Now Live: Resource Center Analytics 

The new out-of-the-box metrics help you understand how your customers use the Resource Center. These analytics are now generated automatically (no tagging required). Use this new data to optimize your resource center to offer better support, product updates, upgrades and more. 

Admins with a US Subscription can view their Resource Center Analytics here and EU Subscriptions can go here.

How to use it: 

  • View analytics by segment. Access view and click-level data to see how specific segments are interacting with your Resource Center, and use those insights to optimize their experience even more. 
  • Create segments based on views. Find people who haven’t viewed or clicked on specific content, then use a Guide to remind them about something valuable they missed. 

Pendo’s commitment to accessibility

Pendo is dedicated to making sure our product, and yours, works for everyone. Put simply, web accessibility means that “websites, tools, and technologies are designed and developed so that people with disabilities can use them.” At Pendo, we are in the process of making our products accessible and aligned with international standards such as Web Content Accessibility Guidelines (WCAG) 2.1 level AA.


Read our product team’s commitment to helping products become more accessible for all users. 


Now in Beta: Check out the New Native Zendesk Help Center integration in Pendo’s Resource Center!

This new release will launch Zendesk’s help center natively from the Resource Center. This makes it easier to leverage all of Zendesk’s powerful out-of-the-box features and support. 

Check it out for yourself, while in Pendo visit the Resource Center; this updated integration will be generally available in mid-December.



  • Excited about the new Resource Center (RC) Metrics. A quick note under the RC Guide Metrics is the Views will count all Guide Views, regardless of if the Guide was activated via the RC, while the Clicks will count only clicks from the RC Module. Hope this helps!