How to survey users repeatedly like you can in the NPS survey but without asking NPS?

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  Charles Helms

  2022年06月29日 15:05

  Hi Becky, 

  We've just released the ability to repeat guide display as an option within guide activation settings!

  You'll now see the ability to Repeat a guide every "x" numbe of days as well as set a particular expiration based on dismissal or letting the guide repeat indefinitely. 

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  Becky Wright

  2022年06月29日 15:48

  Hi Charles,

   

  Thanks for letting us know. I just took a look and I don't think it really helps with our use case. 

   

  We want to be able to allow users to see the same guide and respond to it every 3 months (for example). We currently ask a satisfaction rating question but we have to duplicate the guide and set it up multiple times so we are able to get users who already responded previously can answer it again in the future. We would like to be able to allow users to respond to the rating scale and then restrict it so that same user would see the same guide, and be able to answer the satisfaction rating question again after a certain time period. 

   

  Best,

   

  Becky 

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  Olivia Malachowicz

  2024年08月13日 21:21

  Have you found a solution for this or was there any release within the past 2 years addressing this use case by any chance? I am on the same boat.

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