Hi Kishore Manjakottige! So sorry we dropped the ball on responding to this question. Were you able to get this resolved? If not, please respond back with some additional details and we'll be able to help. Thanks!
I'm having a reoccurring issue where a user isn't connected to their account ID, so they are counting as a separate user, which is falsely impacting / bloating our MAU count. The user doesn't have any activity, so I cannot tell where it happened or perhaps what's coded oddly in our website as to why Pendo would see a visitor ID and not their account ID. I've been running weekly reports to exclude users without an account ID, but with our customer base growing, this is becoming a manual process that's a huge time waster. I need help!
コメント
Hi Kishore Manjakottige! So sorry we dropped the ball on responding to this question. Were you able to get this resolved? If not, please respond back with some additional details and we'll be able to help. Thanks!
I'm having a reoccurring issue where a user isn't connected to their account ID, so they are counting as a separate user, which is falsely impacting / bloating our MAU count. The user doesn't have any activity, so I cannot tell where it happened or perhaps what's coded oddly in our website as to why Pendo would see a visitor ID and not their account ID. I've been running weekly reports to exclude users without an account ID, but with our customer base growing, this is becoming a manual process that's a huge time waster. I need help!
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