Please fix the Manage Columns experience in Guide Activity
One of my team's primary uses of Pendo is to surface surveys to our users. The process at actually get the information collected is excruciating.
I'd expect I could export all poll responses from a guide in a single click--if this functionality is available and I've missed it, can someone please point me to it?
Instead, I have to add individual columns to the Guide Activity report. Each poll response takes 7 mouse clicks to add. I did this yesterday with two polls that had 15 questions each. That's 105 clicks per poll, or 210 total. I spent 1.5 hours of time that should've gone into analyzing data simply getting columns set up.
Furthermore, the one guide was a clone of another, which means changing the columns (poll responses) on one guide changes the columns on another. I'm not sure what the use case is where this would be desired behavior. We frequently make copies of guides with slight differences to surface to different segments, and being unable to capture different responses in each guide is a major headache.
This UX makes Pendo completely untenable as a long-term solution to surfacing surveys to users. I hope the team takes seriously making changes to it.
コメント
Thanks for your feedback, David. I've sent this over to our UX team. To ensure the right eyes get on requests like this, I encourage you to submit product requests to our Feedback portal. It's a great suggestion that others may want to vote on, or have already submitted a similar request - thanks, again!
Any update on this? It seems with Pendo you cannot add multiple-questions as each poll response is entirely separate. There is no "question set" that I have found in Pendo.
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