Marina Khan
アクティビティの概要
Marina Khanさんの最近のアクティビティ-
Marina Khanさんがコメントを作成しました: The follow up message can be adjusted based on response and you can also segment a guide based on response. Easiest way would be to do the following: Using the score-based follow up question inste...
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Marina Khanさんが投稿を作成しました: -
Marina Khanさんが投稿を作成しました: Does the Resource Center need a custom code block for KB articles?
You may add static links to KB content in a sandbox module or adding a guide list module which can have keywords associated to help with searching, but you’d need to create a guide for each article...
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Marina Khanさんが投稿を作成しました: Can pendo guides be auto scaled for different views?
Pendo guides aren't responsive out of the box - so they would have to add custom CSS to each guide to make it responsive based on screen size. However, Professional Services has done some guide res...
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Marina Khanさんが投稿を作成しました: How do I automate and scale contextual outreach to my NPS promoters?
Asking for best practices around when we should send promoters an outreach around leaving them a review. More simply, the question is, would it be possible to go into a public NPS guide and add a s...
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Marina Khanさんがコメントを作成しました: Lynnette - Angus hit it on the dot! You would need be pass that metadata through your snippet/application or a CRM tool. Some useful metadata fields that help with the segmentation are start date o...
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Marina Khanさんがコメントを作成しました: A good place to start is to see where people are or aren’t spending time in your product: Most used features: Most clicked features Most viewed pages: Product > Pages In addition, you can discuss...
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Marina Khanさんが投稿を作成しました: How do you keep your users engaged throughout the customer journey?
I'm wondering if there are any tips and tricks people have for keeping users engaged throughout the customer journey. We already engage with them via emails and calls but how have you kept them eng...
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Marina Khanさんがコメントを作成しました: This is highly subjective to your business but at a high level, here are some things to consider: Look for patterns or trends for healthy vs. at-risk customer behavior. For example: Comparing fe...
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Marina Khanさんが投稿を作成しました: What kind of feedback are you collecting from customers?
We are trying to keep our product team in the loop on what customers want and we’re trying to figure out more ways to get feedback directly from our customers outside of calls and emails. What prog...