Supported browsers

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Supported browsers differ for the Pendo agent, the Pendo application, and the Pendo Visual Design Studio.

For the Pendo agent

The Pendo agent handles all front-end data and renders your guides. The Pendo agent supports and is tested to work with the following browsers:

  • Internet Explorer 9 and above (including Microsoft Edge).
  • All versions of Chrome, Safari, and Firefox since 2010.

Pendo works on other niche browsers such as Opera and Vivaldi, but we don't actively test these.

For the Pendo application

The Pendo application refers to anything that's accessed through app.pendo.io, app.eu.pendo.io, app.jpn.pendo.io, or us1.app.pendo.io, including Pendo Feedback. The application supports and is tested to work with the following browsers:

  • Microsoft Edge (latest version)
  • Google Chrome (latest version)
  • Firefox (latest version)
  • Safari (latest version)

For the Visual Design Studio

The Visual Design Studio is the tagging and guide-authoring interface that launches over or next to your application. The Visual Design Studios runs on the following browsers:

Safari

Safari implemented a different security called Intelligent Tracking Prevention (ITP) to restrict sharing cookies between first and third-party apps. As of February 20, 2020, ITP (version 2.3) is included in Safari on macOS for High Sierra and above. ITP prevents Pendo from launching the Visual Design Studio because Pendo leverages cookies to launch the designer over your application.

Currently, the Visual Design Studio isn't supported in Safari version 13.04+. You can still access and use the Pendo Visual Design Studio from a different supported browser.

Chrome

As of January 4, 2024, Google Chrome started restricting third-party cookies, which also sometimes affect local storage. This can prevent you from tagging and creating guides in Pendo unless you enable third-party cookies. For more information, see Agent cookies and local storage.

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