In addition to Pendo’s existing security and privacy practices, Pendo has adopted AI principles. Guided by our core values, our AI principles reflect our commitment to innovation and the safe, responsible, and ethical use of artificial intelligence (AI) with the Pendo Platform.
Customer-centric approach
Pendo's AI systems are designed and developed to elevate our customers’ and their end users' experience with software, focusing on identifying opportunities for optimization, personalization, and enhanced usability. Pendo actively seeks feedback from customers to inform the development of AI-powered features.
Transparency and open communication
Pendo is committed to AI transparency and openly communicates with our community about the AI features that we develop and deploy within our services. We aim to ensure that our customers understand and are informed about the presence, capabilities, and limitations of AI-powered features and functionalities.
Data governance
Pendo are responsible stewards of our customers’ and their users’ data throughout AI model development lifecycles. Data is only collected, used, and stored in alignment with individual privacy rights and preferences, fundamental rights, and industry-leading standards of security.
Optionality and customization
Pendo customers are in control of how they want to leverage AI in Pendo services. We understand that customers have diverse needs and preferences. Our AI features are optional and customizable, allowing customers to modify, fine-tune, or opt out as they see fit. For information about how to configure your AI settings, see Subscription settings.
Compliance with legal and regulatory frameworks
Pendo complies with all applicable laws, regulations, and standards governing AI development and deployment, promoting a culture of legal and ethical responsibility.
Fairness and equity
Pendo actively works to identify and mitigate potential biases throughout the model development lifecycle, ensuring fair and equitable product experiences for all users.
Thought leadership
Pendo recognizes the importance of staying at the forefront of technological advancements and actively seeks opportunities to push the boundaries of innovation. By fostering a culture of continuous learning and exploration, we aim to become a leading voice in the industry.
Setting the tone from the top
Pendo’s executive team is engaged, sets our goals, and is accountable for ensuring these principles are implemented and followed throughout all uses of AI technologies in our services and internal processes.