Warning: The services listed below are not intended to remove Visitors or Accounts for regulatory (GDPR, CCPA, or similar) compliance or inadvertent exposure of PII. If you need data removed for regulatory compliance or PII reasons, please contact Technical Support.
All of the options listed below require that you have stopped sending the incorrect data to Pendo via your Installation Snippet. If you need guidance on updating your Snippet in order to prepare for one of the options below, please contact Technical Support.
If you find that some of the data you have passed to Pendo is incorrect, misformatted, or otherwise in need of deletion or manipulation that you cannot do through the Pendo application, we have several paid options that can be assessed and quoted by our Professional Services team.
These are the most common data manipulation services that we provide. More technical solutions may be available if necessary. Once you are ready to have your deletion or migration project evaluated, please reach out to firstname.lastname@example.org to begin the request process.
Bulk Visitor or Account Deletions
The bulk deletion of Visitors or Accounts is a permanent deletion of the Visitor/Account ID and all events and metadata that were associated with that Visitor or Account. Once completed it cannot be undone. If you are looking for other ways to prevent the data from those Visitors or Accounts from being viewed within Pendo without deletion, consider using the Exclude and Include List to filter and hide data from the Pendo UI. When you are ready to request bulk data deletion, please reach out to email@example.com.
Note: This service is intended to be used if you have more than 500 Visitor or Account IDs that you would like to be deleted. If you have fewer than 500 Visitors or Accounts that you would like deleted, please contact Technical Support to explore what other options might be available.
Merging Visitor or Account IDs
If you change the parameter mapped to Visitor or Account IDs in the Snippet, a new Visitor or Account will be created using the new parameter the next time a user authenticates with Pendo. The new Visitor or Account history is completely separate from the old Visitor or Account. It is difficult or impossible to track a single Visitor or Account over time when the ID parameter is changed and a new Visitor or Account is created.
If you have changed the IDs passed to Pendo or you are considering it, let Pendo merge the event history of the old IDs into the new IDs. This process takes all of the events that were associated with the old ID and maps those events to the updated ID, allowing you to view the complete history of a Visitor or Account from a single ID.
There must be a 1-to-1 mapping between the old IDs and the new IDs to successfully merge event history. When you are ready to request an ID merge, please reach out to firstname.lastname@example.org.
Combine Multiple Subscriptions/Multi-App Migration
If you currently have Pendo data for separate applications spread across multiple Pendo subscriptions and are looking to consolidate them into one Multi-App subscription, please reach out to email@example.com and we can discuss your options for migrating those applications into one subscription.
Bulk Metadata Deletion
Pendo can delete collected metadata from any source. Prior to requesting deletion, update your Snippet or integration to stop sending that parameter to Pendo. To bulk delete metadata, please reach out to firstname.lastname@example.org.
Note: Metadata is stored in the raw event when it was collected but the most current value is displayed in the UI and used for Segments and filters. If you change the parameter, the new value will eventually overwrite the previous value in the UI without deletion. If you just need to hide the metadata field from appearing in the Pendo UI you can remove the field in Data Mappings Settings. Find more information in the Visitor and Account Metadata article.
Bulk Event Property Deletion
Event Property data passed to Pendo with a Track Event or Click Event can be deleted by request. Prior to deletion, update the Track Event or Click Event Property to stop sending that Event Property parameter. Please reach out to email@example.com to request Event Property deletion.