Pendo API (or not) for Advanced Segment/Guide requirements
Hello Awesome Community,
We are using Pendo free plan for a while and is proven to be a very useful tool for us.
One of the key challenges our CX team is currently facing is,
- The launch of Pendo guides at scale & with speed
CX team creates Pendo guides tailor made to each of our customers, where the guides are launched in our angular web app based on few criteria (user of a given customer, data within a product area etc)
This is becoming a huge pain point to manually segment the guides for set of users.
Below are the must-haves we are looking for in Pendo:
- Programmatically create copies of Pendo guides (with Segments mapping)
- Programmatically create Segments along with list of eligible Visitors
- Programmatically associate/map list of eligible Visitors to existing Segments
If we can achieve the above, we can activate users/visitors from within our web app and when they login, Guides are automatically launched based on the criteria.
Greatly appreicate your inputs and possibilitites to achieve this !