Liz Feller
Activity overview
Latest activity by Liz Feller-
Liz Feller commented, So you can make an NPS dashboard to include multiple metrics together across surveys if you want. All devices would mean any device, but you would need to be careful with responsiveness and width o...
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Liz Feller commented, I believe you could accomplish this through adding segment rules of "the user hasn't viewed the other NPS survey in the last 180 days" or whatever timeframe you are using. I'd look at your device u...
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Liz Feller commented, Do y'all target the emails with specific use cases you know the account hasn't done yet that correspond to your core events? Maybe making them slightly more relevant and based on "we can see you ha...
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Liz Feller commented, Yes if you build segments based on NPS poll responses (for example, anyone who has submitted a 9 or 10 in the last day) you should be able to use those for guides to display the next day. I don't b...
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Liz Feller commented, Yep! You can see aggregate over time as well as for specific timeframes and for specific segments.
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Liz Feller commented, You can do all of this within the Pendo core product of Insights & Guidance/Engage :) no Feedback product needed. We do this frequently and you can include single-choice options, open text, ratings...
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Liz Feller commented, You'd have the option to show a Releases tab and/or What's Coming just like Pendo does, or only the Dashboard where a user can look at what they're suggested and voted on.
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Liz Feller commented, We haven't implemented it to show to customers but you can select the primary color (which would replace the dark gray-black Pendo uses as the left nav background), the button color, the tab's favi...
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Liz Feller commented, Because Pendo uses Pendo itself, their Resource Center experience for leaving feedback is Pendo Feedback and gives you a good sense for the experience as an external user (both in the Resource Cent...
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Liz Feller commented, I wonder if you could make a guide that has custom code blocks on each step to tell the guide: if the on-screen element is present (or if the metadata shows abc), display this step otherwise SKIP t...