Customize NPS Mariah Ho November 02, 2022 21:57 Is there any way to customize an NPS to make it work more like a CSAT? We want to be able to use the built in Pendo functionality that the NPS has, but only want the number scale to be from 1 to 3. 7
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We'd love to see other survey types like CSAT and CES too.
Has anyone had success with customizing the NPS question or scoring system? Is this an option?
Thanks in advance!
Also looking for more on this. Thanks.
This. We are wanting to alter the way the question is asked to try to drive engagement.
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