How to submit a guide to a returning user?

Looking to create a pop-up "welcome back" type guide for someone who hasn't used our product in a while & remind them of some basic training or to look at the resource center for help.

Noticed that you can't create a segment w/ 'last visit' selected & make it eligible for guides.  Also thought I would try using segment for time on site < x minutes, but that field is also not guide-eligible.

Any creative ideas out there?



  • Hi Susan - We pass across a visitor attribute indicating the date of the visitor's last login (i.e. the one before the current one) to get around that limitation.


  • thx, interesting idea.  was hoping that I wouldn't need to involve my devs.

    any idea why it's a suppressed field for guides?  seems odd.


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