Can I proactively monitor guides for issues?
Is there any way to automatically detect Pendo guide issues/anomalies?
In the past we have noticed that users start dropping off after a certain step, or a guide stops displaying completely. We find this out by manual testing or customers reporting the issue, I'd like to be more proactive. Does Pendo have a way to monitor guide issues like these?
I know that I can add a Goal to a Guide, is it possible to trigger a notification if the Goal performance gets below a certain level? Or some other solution perhaps.
Cheers
Andrew
2
Comments
Hi Andrew, there is the guide alerts functionality but you have to monitor it for potential issues, and quite often I find it reports issues that are not actually issues.
There is no proactive alerting which is something that would be very useful, especially at scale.
+1 for this Andrew Spear alan.stephens
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