Page views for a mobile-optimized version of a page

I have a mobile-optimized page that is on the same URL as the desktop version. What is the best way to identify page views of this version? If the user visits from a browser width that is <600px, they are served up the mobile version, but if >600px, then they see the desktop version. We also have a button "View desktop version" that, when tapped, serves up the regular desktop view. So I don't think it would work to simply create a Pendo segment that identifies the user's device type, since the user might be viewing either the mobile or desktop version on their device.

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  • You have a couple of options I think:
    1. If any features are ONLY available on the mobile-only version (like a collapsed menu or something), compare the mobile feature clicks to the desktop counterparts.
    2. For data going forward, you can add a track event or update your metadata to pass to Pendo the viewport size.
    3. For data going forward, you could probably put an invisible Pendo guide on the page and use it to detect who's on the smaller width and who isn't (add a custom code block and use javascript to collect the user's viewport width for when the window is loaded, then pass that to Pendo as a new metadata field)

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