I'm not seeing any metrics for my new guide
If you've recently published a guide but aren't seeing any metrics for it in the Pendo UI, there are a few reasons why that could be:
- How long ago was it published? Guide metrics are updated in the Pendo UI at the top of every hour, so there's a slight delay before the first metrics will appear
- Check the date filter. If the date range is set to something like Last 7 Days or Last 30 Days, today's data is not included in that view. So if you just published a guide today and it's past the top of the hour when the UI is refreshed, try changing the date filter to Today:
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Also add to the list to verify the first step's location, targeting, and guide activation :) it's exactly why we have guide testing prior to publishing, to weed out any possible kinks that would prevent display and also to verify we'll see the metrics before going live.
This post is helpful, thanks!
The behavior described below is confusing and counterintuitive to me. I don't think I've encountered another reporting tool that does this:
Related feature request for those who want to upvote it: https://pendo-feedback.pendo.io/app/#/case/22419
I find this very frustrating. I keep forgetting this quirk and get snagged on it If I haven't used it in a while.
Apparently "Last XX Days" does not include "Today"
But if you use the "Custom" calendar, and include today's date - it shows up
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