Display guide for all users in the resource center, but display automatically for a specific segment.
Hoping someone can help me with this.
We are currently using pendo guides as a way to display new product release announcements and use the pendo resource center as a way for users to see past "guides"/announcements.
We ran into an issue when a new user onboarded as had multiple guides popping up one after another! Not the best experience. To fix this we set the automatic display setting for a segment of users who's first log in was BEFORE the guide publication date. The only problem is, now new customers cannot see any of those announcements since they are not in the segment.
I want a way for announcements to be displayed in the resource center for ALL users (Everyone segment) but display automatically for a different segment. I would like to avoid duplicating the guide.
Any suggestions?
Comments
Beyond duplicate guides and segments, I'm not sure you can accomplish conditional automatic display because if you add any logic in a custom code block, it will still run if the guide is selected from the RC so then it still will be an issue.
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