Segment for accounts where no one has visited a page
Hello,
Apologies if this is under the wrong topic. If so, I can move it.
I'm trying to get a list of accounts where no visitor under that account has ever accessed one of the apps. The app in question requires users to go through another app beforehand.
I created a segment to get a list of users who have never accessed that app (Application Usage -> App Name -> Not used -> Ever), then create an account report using that segment. However, the results of that report may include other visitors under that account who have accessed that app, and I don't see a way to exclude them.
Example:
- UserA, in Account1, has visited AppA but has not visited AppB.
- UserB, also in Account1, has visited AppA and AppB.
UserA would show up in the segment I create. Account1 would show up in the account report, but I don't want it to because UserB has visited the app.
Is it possible to get a report like this? If so, how?
Comments
What about going to the page details, then clicking "View all accounts" on that account table and reverse sorting? That should give you which accounts had 0 visits for your date range and segment selected.
I'm sorry, I left out a key point. Each of the pages are in different applications. I reworded my post to reflect that and be a little clearer (pending approval). Otherwise, that would probably work.
The TL;DR is, I want a list of accounts where no visitor has ever opened one of the applications. I was using pages as a way to determine that at first, hence the original wording.
what about a segment with rules around app activity and using "AND" logic to include them all? Then you can use that segment on the Accounts screen, but if you are specifying a date range in your segment rules, you must select a date outside your rules for any accounts to display. For example, if you are looking for no activity in the last week, you'd set your date range to include at least like 7 additional days (or a huge date range just in case) to see them in a list.
Can you specify what the segment and Accounts screen filtering would look like exactly? I think I'm doing what you're describing:
Segment
I did an AND to filter by application usage where the other app has been used, but it didn't yield a change in Eligible visitors.
Accounts Screen
But it shows Accounts that have activity in the app.
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