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Testing Pendo Guides as live user but 'Dismiss' action only allows you to test guide once

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Kim Baek

Hello,

I'm currently creating guides on Pendo. When testing on the live environment and clicking on 'dismiss' action/ button to finish the guide, I understand that the same user will not see the same guide again. Is there a way we can reset this so that the same user can view the guide again?

Thanks!

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  • Avatar
    Joe Schoolcraft

    If I need to reload a guide that I dismissed under testing; I log into the application and do the following:

    1. Right click on the page.

    2. Click, Inspect.

    3. Click, Console.

    4. Type in, pendo.enableDebugging() 

    5. Then go to guides and relaunch the guide from that area. 

     

    It gives me all the information regarding the guide behavior.

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  • Avatar
    Liz Feller
    Expert (Gold)
    Idea generator
    Great answers

    that's a great solution! Another is pendo.showGuideByName('yourguidenamehere') or pendo.showGuideById('yourguideidhere') in the console to make them display again.

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