Change from MD5 Hashed user id to clear names - avoid double counting
We currently hash usernames in Pendo but are planning to switch to using clear email addresses instead.
While this should work well for new users, it may disrupt existing analytics, as current stats are tied to hashed user IDs.
Has anyone here successfully handled a similar transition? If so, how did you manage it?
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I think the only analytics you'd see different are at that individual level if you're doing troubleshooting or research on a single person. If you pass in the current visitor ID as a new metadata field not tied to visitor ID, then you could find anyone with that username to see their historical more easily? Once you transition maybe mark all previous users as "do not process" for a time to avoid double-counting in a month?
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